Terms & Conditions

Last Updated: November 2025

Agreement to Terms

These Terms and Conditions govern all bookings, payments, and stays at Lumawig Property Management and Development Inc. By placing a reservation, guests acknowledge that they have read, understood, and agreed to all terms stated below.

1. General Information

Lumawig Property Management and Development Inc. ("Lumawig") operates luxury staycation properties located in Baguio City. These Terms apply to all bookings made through the website, social media platforms, email, or any authorized booking channel.

2. Check-In & Check-Out

Check-In Time

2:00 PM

Check-Out Time

11:00 AM

Early check-in or late check-out is subject to availability and corresponding charges depending on the unit.

3. Occupancy

  • Maximum number of guests is based on the selected cabin
  • Minors are permitted only when accompanied by a parent or legal guardian for the duration of the stay

4. Booking & Payment

  • A 50% deposit is required to secure a booking
  • Remaining balance must be settled 24 hours before check-in date & time
  • Accepted payment methods: Debit, Credit Card, PayPal

Payment Security

All online payments are processed through secure, PCI-DSS compliant payment gateways. Your financial information is encrypted and protected.

5. Security Deposit

  • A 50% deposit is non-refundable except in cases of emergencies due to acts of God
  • Refunds for eligible cases are processed within 5 working days after the refund request date

Important Note

The deposit serves as a commitment to your reservation. Please review our cancellation policy carefully before booking.

6. Changes, Rescheduling & Cancellations

  • Cancellations made at least 5 working days before check-in are eligible for a refund
  • Guests may reschedule once, subject to availability of dates
  • No-show / non-payment / failure to request cancellation or rescheduling at least 24 hours before check-in will result in forfeiture of the 50% deposit

Cancellation Timeline

To avoid losing your deposit, please ensure you submit your cancellation or rescheduling request within the specified timeframes. We recommend reviewing your travel plans carefully before confirming your booking.

7. Extra Fees

Additional fees may apply depending on the unit and circumstances:

Service/Item Fee
Extra Pax Reflected on the website
Early Check-In Reflected on the website
Late Check-Out Reflected on the website
Firewood ₱100
Pets ₱500
Cleaning Fee ₱500
Lost or Damaged Property Items Charged based on actual loss/damage

8. Guest Responsibilities

By booking and staying at Lumawig, guests agree to:

  • Respect neighbors and maintain peace within the property
  • Use provided facilities responsibly, including the fireplace and cooking equipment
  • Follow house rules and safety procedures

Termination of Stay

Lumawig reserves the right to refuse service or ask guests to vacate the property (without refund) in the event of:

  • Dangerous or destructive behavior
  • Illegal or prohibited acts
  • Breach of these Terms and Conditions

9. Liability

Lumawig is not liable for:

  • Personal injury resulting from misuse of facilities
  • Theft or loss of unattended belongings
  • Damages caused by natural disasters or unforeseen external events

Guest Safety

Guests are responsible for their own safety, especially when using fireplaces, balconies, outdoor spaces, and stairs. Please exercise caution and follow all posted safety guidelines.

We recommend that guests secure travel insurance to cover unexpected events, medical emergencies, or trip cancellations.

10. Dispute Resolution

All disputes shall be governed by the laws of the Philippines.

Concerns must first be raised via email within 7 days after check-out, after which formal resolution procedures will apply.

Complaint Process

We value your feedback and take all concerns seriously. Please contact us promptly if you experience any issues during your stay. We are committed to resolving disputes fairly and promptly.

11. Modifications to Terms

Lumawig Property Management and Development Inc. reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website and will take effect immediately upon posting.

Your continued use of our services after such modifications constitutes your acceptance of the updated terms.

Have Questions?

Our team is here to help clarify any questions you may have about our terms and conditions.

admin@lumawig.com
+63 912 345 6789
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